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Categories Crashes
Created by Guest
Created on Nov 25, 2022

Painter 2023 won't accept my login and won't launch

I upgraded from Painter 2022 to Painter 2023 or tried to. I get an error telling my account is missing some information and to contact Customer Service. I did this and even sent screen shots. Still no resolution and I can't use the application. So far Customer Service has been unable to assist.

So far I have uninstalled Painter 2022, the Thumbnail Viewer, and Painter 2023, cleaned out the registry per instructions in the Knowledgebase, deleted all folders mentioned in the same instructions, cold-booted the PC, and finally reinstalled Painter 2023.

No luck.

Has anyone else run into this? If so, were you able to fix it and how?

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